Due to lockdown please expect delay in the delivery.
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Payment Policy

Please read the Payment Policy carefully before you are placing the order. By using Clai World and/or placing an order you agree to be bound with the same as below.

These terms and conditions set out the basis on which you can use our online website (Claiworld.com), Customer Support and Stores to place orders for items from “ClaiWorld”. By ordering/purchasing goods from www.claiworld.com, it is implied that you have understood and accepted the mentioned terms.

We may contact you for marketing purposes by email, messages and calls with our upcoming product offers.

Order Process

Once you have found a product you want to buy, select your size and click on the 'ADD TO CART’ option

Review the items in your shopping cart by clicking the 'SHOPPING CART' icon at the top right of the page. You can use the 'DELETE' link next to Subtotal column to delete items from your shopping cart as well.

Click on ‘PROCEED TO CHECKOUT’ to complete your order.

Ensure that you enter a correct email address after which, we would send you an order acknowledgement email and order update email(s). The contract will be formed at the place of dispatch of the products.

Order Process

Once you have found a product you want to buy, select your size and click on the 'ADD TO CART’ option *Please note that the measurements would carry size alterations options:-


a.)Custom Measurements

Custom Measurement option :-

# Under Custom measurement option, product dispatched date will be extended to 20-30 days.
# Estimated Dispatch date will be calculated on receiving measurement details from you.
# Custom Measurement will help give a perfect fit of the product.
# Please do mention whether the forwarded measurement is Regular FIT OR Comfort FIT.
1. Regular Fit - Garments will be tailored exactly as per provided measurements.
2. Comfort Fit - Garments will be tailored with +2 inch or +5 cm loosening (whichever unit is selected).
Review the items in your shopping cart by clicking the 'SHOPPING CART' icon at the top right of the page. You can use the 'DELETE' link next to Subtotal column to delete items from your shopping cart as well.
Click on ‘PROCEED TO CHECKOUT’ to complete your order.

Custom measurement tab link where we will have custom measurement chart – so that customer can redirect there

Ensure that you enter a correct email address after which, we would send you an order acknowledgement email and order update email(s). The contract will be formed at the place of dispatch of the products.

Payment

We accept all major credit cards / debit cards and through PayU Money.

For International transactions

1) PayU payment portal:-

Pay via your Credit/Debit card (Visa/Master Card/ American Express/ Diner)

2)You can contact us on customercare@claiindia.com or whatsapp us on +91-9322699407 we will share the details for international payment transfer.

For Domestic Transaction (India)

  1. Pay via PayU Money Payment gateway from your Visa / Master Card / Netbanking / Wallet / UPI / EMI / QR / BHIM / GPay / Paytm / PhonePe
  1. Cash On Delivery :
  2. We do have Cash On delivery payment option only applicable within INDIA.
  3. Cash On delivery is only applicable for orders below INR 5000.00.

*We reserve the right to cancel and refund any order that does not match our payment criteria.

Shipping & Delivery

We ship to India as well as International Shipping to almost all over the world.

Please see our Shipping Policy for the country list and shipping cost.

Delivery within India may be chargeable, may vary from case to case.

To know about your country shipping charges refer to the follow link: <<link>>

<<This information needs to be added on the website>>

GST / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. GST / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government. International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict when they will occur, as policies vary greatly from nation to nation. They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on a case to case basis. Every time when an item crosses an international border from one country to another, it is subject to these charges by the importing country rules and regulations. Charges such as Custom or Import Duties, GST, Local Sales Tax, Clearance charges are not in our or any seller's, control, but are determined by your local government.

Cancellation

You may cancel an order within 24 hours after placing it. No cancellations beyond 24 hours will be entertained barring extenuating circumstances Any accepted cancellation beyond 24 hours will be exclusively at the discretion of claiworld.com & refund would only in the form of credit voucher code.

 You can email us at customercare@claiindia.com for any cancellation request. Cancellation requests are not accepted through phone or online chat services. Products ordered during our Annual sale, clearance sale or mega offers cannot be cancelled once an order is placed.

Annual Sale 

The products ordered during our Annual Sale cannot be cancelled once an order is placed.

Discount coupon code is not applicable during the Annual Sale or on Sale Products.

Customized Products/Orders

Customization of the product can be done, if applicable. You can email us at customercare@claiindia.com or whatsapp us +91-9322699407 for details regarding the same.

Customized or altered product cannot be returned or exchanged unless there is any manufacturing defect.

There will be no discount available for the customization cost for any product.

Facetime or Skype call Orders

The products ordered during WhatsApp, Face time or Skype call cannot be cancelled once an order is placed.

There will be no discount available on any product purchased in WhatsApp , facetime or skype call.

Products purchased during or on WhatsApp , face time or Skype call will be eligible for returns or refunds only if there are any manufacturing defects. Accessories are not returnable.

Fabric, embroidery, fit & finish quality

We are a brand name and we pride ourselves in giving the best quality products. So you can be rest assured that the quality of the products received and it will definitely surpass your expectations.

Most of the products listed on the website are clicked under Professional Photo Shoot studio lights & there might be a slight variation in terms of color when the actual product is delivered.

Order delay / cancellations due to delay

Given the complexity in production, occasionally a product may not be produced as per the output expected and so we may seek your approval on this matter. This may result in your order getting delayed.

Orders cannot be cancelled once processed and dispatched.

Exchange Rate

We follow our own Exchange Rates

Refunds

A cancelled order within 24 hours will result in a credit voucher code for future purchase  OR refund in your bank account & Refunds will be processed in a form of credit to their Credit Card / Net Banking / Debit Card Account within 7 business days

During peak periods such as Sales or Festive periods, processing returns may be slightly delayed.

Products purchased during or on Sale will not be eligible for refunds.

At no point of time, we would issue refunds, more than the product value.

Information we collect

A user who comes on the company’s website the company analysis the users activity and targets them accordingly as per the users likes and preferences. Therefore, Clai World collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Indian resident or device (“personal information”).

The different types of information we collect :

Website visitor information :

To log in the customer need to enter his/ her name, email address. Or sign up by Facebook or Google . Personal information collection from website visitors computers or mobile/tablet devices. 

End user information :

End users information while billing like, name, number, email address, country, stare, city, zip code, address, payment details.

Where we use this

To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.

To provide, support, personalize, and develop our Clai World Service, products, and services.

To create, maintain, customize, and secure your product order with us.

To process your requests, purchases, transactions, and payments and prevent transactional fraud.

To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.

To personalize your Clai World Service experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Clai World Service, third-party sites(partners, affiliates), and via email or text message (with your consent, where required by law).

To help maintain the safety, security, and integrity of our Clai World Service, products and services, databases and other technology assets, and business.

For testing, research, analysis, and product development, including to develop and improve our Clai World Service, products, and services.

As described to you when collecting your personal information or as otherwise set forth in the CCPA.