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Return Policy

We are committed to ensure 100% Purchase Protection for customers by offering genuine products, 3 layered quality check, secure payments and easy returns for items shopped on claiworld.com.

We stand by our product 100%, no questions asked. If you have a problem we will solve it. Just reach out to our Customer Care team. We will review and honor the returns up to 30 days from the time you receive the item(s).

Can I return the products?

You may return any item that is unused, in new condition, or any item that was damaged upon receipt. Accessories, customized styles, tailored garments, altered garments, customized garments, stitched blouses, sarees with fall and pico done are not returnable.

Can I return products purchased during Annual Sale/Clearance Sale?

‘NO’ Products purchased during or on Sale will not be eligible for returns or refunds. Accessories, customized styles, tailored garments, customized garments, and stitched blouses, sarees with fall and pico done are not returnable.

Can I return products purchased during Facetime, WhatsApp or Skype call?

Products purchased during or on Facetime, WhatsApp or Skype call will be eligible for returns or refunds only if there are any manufacturing defects. Accessories, customized styles, tailored garments, customized garments, and stitched blouses, sarees with fall and pico done are not returnable.

Who Pay for Shipping?

If an item is to be replaced due to damage upon receipt, Clai World will reimburse the complete shipping costs for dispatch and return.

When the Items returned due to change of mind or sizing issues (definitive sizing information is posted on the site) required you to pay for dispatch and return item(s) to us, with an additional charge(s) which may vary as per location and will reflect while you place return. It will considered  as a restocking fee(s).

International shipments cannot be cancelled or returned.

When will I get my refund?

Clai World will exchange in case of damaged products or products with manufacturing defects. In case of unavailability of a suitable exchange, store credits would be provided.

There would be no refund in any condition.

Product issue - Can I return in store and get it exchange?

Yes, you can return in store and get it exchange. One shall intimate first on  customercare@claiindia.com or Whatsapp us at +91-9322699407 with the order number the reason to return within 24-48 hours from the time the product is delivered.

Product issue - Can I return in store and get refund?

Yes, you can return in store but no refund. Amount will be given as a store credit note or can be exchanged. One shall intimate first on email customercare@claiindia.com or Whatsapp us at +91-9322699407 the reason to return within 24-48 hours from the time the product is delivered.

Product purchased online can be picked up in store?

Yes, product purchased online can be picked up at any nearest Clai World store. Please click on this link : Click Here to find a store nearest you. One should intimate us in email the exact date when the products need to be picked up so accordingly, we can arrange in store.

 

How can I claim damaged product which I received from Clai world ?

5 photos to be clicked while opening the package. Once you receive the ordered package, compulsory take the photos of damaged products you received. You will have to upload the same within 24 hrs of product received to you.Our team will verify it and get back to you within 48 hours. Without the proper & clear photos, no products will be accepted to be returned and no refund will be processed.